MAPconnected operates a peer‑driven network for warranty, aftersales, technical services and customer care professionals, enabling them to connect, collaborate, and benchmark best practices. The platform also hosts the Service & Warranty Lifecycle Summit, offering analytics‑focused sessions and industry insights to help members improve service lifecycle strategies and drive smarter, customer‑first outcomes.
Funding
Funding not disclosed
Founders
Product
Problem
Warranty, aftersales, and technical service teams often operate in silos, lacking real-time access to peer insights, benchmark data, and collaborative tools needed to optimize service strategies and reduce operational inefficiencies.
Solution
MAPconnected provides a peer‑driven network that brings together professionals responsible for warranty, aftersales, aftercare, technical services, and connected service lifecycle management. The platform offers continuous virtual meetups, an annual Service & Warranty Lifecycle Summit, and a dedicated members hub where users can share best practices, access curated analytics, and benchmark performance against industry peers. Integrated newsletters, exclusive discounts, and an AI‑focused think tank further support ongoing learning and the development of data‑driven service initiatives. By centralizing collaboration tools, event access, and marketplace resources, MAPconnected enables members to streamline service processes, adopt smarter customer‑first strategies, and avoid duplicative effort.
Target Audience
Primary users are warranty, aftersales, technical service, and customer care leaders in automotive, electronics, and equipment manufacturers seeking collaborative industry insights and benchmarking.
Features
- Virtual meetups and an annual summit that facilitate peer networking and knowledge exchange
- Member‑only hub with searchable marketplace for tools, resources, and service solutions
- Curated analytics and benchmark reports that allow participants to compare performance metrics
- AI Service Warranty Lifecycle Think Tank offering guided project roadmaps for AI use cases
- Regular newsletters and exclusive discount programs to support continuous professional development