Manta provides an AI-powered receptionist service specifically designed for veterinary clinics to manage incoming phone calls. This system handles appointment bookings and filters emergencies for immediate forwarding, allowing clinic staff to maintain focus on on-site patients. The service ensures 24/7 availability and integrates directly with existing Practice Management Systems (PMS).
Funding
Funding not disclosed
Founders
Product
Problem
Veterinary clinics often face overwhelming phone traffic, leading to missed appointments, delayed emergency response, and constant interruptions that pull staff away from patient care. Traditional call handling requires manual triage and limited after-hours coverage, reducing practice efficiency and client satisfaction.
Solution
Manta delivers an AI-driven receptionist that answers inbound calls around the clock, automatically schedules appointments, and identifies urgent cases for immediate staff escalation. The system integrates with existing practice management software to access real-time client data, enabling personalized interactions without additional hardware. Calls are categorized and presented in a web dashboard, allowing staff to prioritize callbacks at their convenience. By handling routine inquiries and routing emergencies, Manta frees veterinary teams to focus on on‑site patients while maintaining continuous client support.
Target Audience
The primary customers are small‑animal, large‑animal, and mixed veterinary practices seeking to streamline phone triage, improve after‑hours coverage, and reduce staff interruptions.
Features
- Conversational AI voice bot with natural language understanding for appointment booking and common client queries
- Real‑time emergency detection that forwards urgent calls directly to the practice staff’s line
- Seamless two‑way integration with major veterinary practice management systems for instant access to client records and schedule updates
- Web‑based dashboard that categorizes calls, displays key details, and queues callbacks for flexible response
- Support for unlimited simultaneous inbound calls using the clinic’s existing phone number, with simple call‑forwarding setup (≈20 minutes)
- 24/7 availability without on‑site hardware, leveraging cloud‑hosted AI processing and secure, encrypted data transmission
- Automated call logs and analytics to monitor call volume, response times, and missed opportunities