ManagedByQ is a centralized review management platform that utilizes AI to automate the collection and response to customer feedback across over 40 review sites, enabling businesses to enhance their online reputation. The platform addresses the challenge of managing negative reviews by allowing private feedback collection, which helps businesses improve customer satisfaction without publicly damaging their reputation.
Funding
$25M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
RVFounders
Product
Problem
Many local businesses struggle to effectively manage their online reputation across numerous review platforms, leading to missed opportunities for customer engagement and potential damage from negative feedback. Monitoring and responding to reviews on multiple sites is time-consuming, and negative reviews can deter potential customers if not addressed promptly and professionally.
Solution
ManagedByQ is a review management platform designed to streamline the process of collecting, monitoring, and responding to customer reviews for local businesses. The platform integrates with over 40 review sites, providing a centralized dashboard to monitor feedback, filter reviews by platform and sentiment, and track progress. ManagedByQ offers tools to proactively collect reviews via SMS, email, WhatsApp, and in-person methods using NFC and QR codes. It also provides a "smart reviews page" that shields businesses from negative feedback by offering unhappy customers a private channel to voice their concerns, allowing businesses to address issues before they become public.
Target Audience
ManagedByQ primarily targets service-oriented local businesses such as restaurants, salons, medical centers, and legal firms that rely on positive customer reviews to attract new clients and increase revenue.
Features
- Centralized dashboard for monitoring reviews from 40+ platforms, including Google, Facebook, Zomato, and TripAdvisor
- Automated review collection via SMS, email, WhatsApp, NFC tap cards, and QR codes
- AI-powered Smart Reply feature for efficient and personalized responses to reviews
- Negative review shielding through a private feedback option for dissatisfied customers
- Social sharing tools to convert positive reviews into social media posts and website widgets
- Customizable review landing pages with business branding
- Analytics dashboard to track review progress and identify areas for improvement