Makula provides specialized software platforms for companies managing industrial equipment throughout its lifecycle. Their solutions cover field service management, computerized maintenance management systems (CMMS), and generative AI tools for industrial operations. The platform centralizes asset knowledge and streamlines after-sales service, maintenance workflows, and customer interactions.
Funding
Funding not disclosed
Founders
Product
Problem
Machine suppliers and factories often struggle with fragmented after-sales service and maintenance operations, leading to inefficiencies in communication, increased downtime, and lost revenue opportunities. Managing installed bases, field service, and customer interactions across multiple systems creates complexity and hinders effective maintenance management.
Solution
Makula provides a unified platform that integrates Asset CRM and CMMS functionalities, streamlining after-sales service and maintenance for machine suppliers, distributors, factories, and facilities. The platform centralizes asset information, field service management, and customer interactions, enabling efficient work order management, preventive maintenance scheduling, and parts inventory control. By leveraging Industrial AI, including AI Notetaker and AI Copilot, Makula optimizes machine maintenance with real-time insights and seamless documentation. Additionally, the 3D Streams feature facilitates spatial collaboration, enhancing understanding and simplifying complex processes for both internal teams and customers.
Target Audience
Makula targets machine manufacturers, machine distributors/sellers, factories, and facilities seeking to streamline maintenance and after-sales operations.
Features
- **Asset CRM:** Manages installed base, field service, customer portal, and help desk functionalities.
- **CMMS:** Streamlines work order management, preventive maintenance, checklist & inspections, asset management, and parts inventory.
- **Industrial AI:** Optimizes machine maintenance with AI-powered tools like AI Asset Copilot and AI Notetaker.
- **3D Streams:** Enables 3D asset visualization, 3D guides, 3D spare part shops, and 3D live collaboration.
- **Customer Portal:** Provides customers with a self-service platform for service and parts management.
- **Field Service Management:** Facilitates task scheduling and technician dispatching.
- Centralized asset knowledge base accessible on desktop and mobile.