mAIté provides a multilingual, multimodal chatbot that runs on popular messaging platforms like WhatsApp, SMS, and Meta Messenger, allowing citizens to ask public service questions via text, image, or speech. The bot automatically routes queries to the correct government service and complies with GDPR, NIS2, and the EU AI Act, enabling municipalities to offer fast, accessible information without requiring users to install new apps.
Funding
Funding not disclosed
Founders
Product
Problem
Citizens often struggle to obtain accurate public service information due to language barriers, limited digital skills, and the need to navigate complex administrative procedures through unfamiliar online portals.
Solution
mAIté offers a multilingual, multimodal chatbot that operates on familiar messaging platforms such as WhatsApp, SMS, and Meta Messenger. Users can submit queries via text, images, or speech, and the bot routes them to the appropriate public service quickly. The system supports roughly 250 languages out‑of‑the‑box, enabling inclusive access for newcomers and low‑digital‑literacy populations. All interactions are processed in compliance with GDPR, NIS2, and the EU AI Act, ensuring data confidentiality and anonymity. By delivering trusted information through channels users already use, mAIté reduces the need for manual assistance and streamlines citizen‑government communication.
Target Audience
Primary users are municipal governments, public agencies, and citizen service portals seeking to provide accessible, automated information assistance to residents, especially newcomers and individuals with limited digital proficiency.
Features
- Multilingual support for approximately 250 languages without additional configuration
- Multimodal input handling: text, image recognition, and speech processing
- Deployment on existing messaging apps (WhatsApp, SMS, Meta Messenger) requiring no user installation
- Automated routing to the correct public service based on user queries
- Built‑in compliance with GDPR, NIS2, and the EU AI Act for secure and anonymous interactions
- Scalable cloud architecture that handles high query volumes while maintaining low latency