Magic provides an AI-driven platform that consolidates guest data from point‑of‑sale, property‑management, and loyalty systems into a unified, real‑time profile. The platform delivers personalized recommendations and automated actions via a web dashboard and APIs, allowing restaurants, hotels, retail and wellness operators to enhance guest engagement and operational efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Service‑industry operators rely on disconnected, analog tools that capture only fragments of a guest’s history, making it difficult to deliver consistent, personalized experiences across visits and locations.
Solution
Magic offers an AI‑driven personalization engine that unifies guest data from point‑of‑sale, property‑management, and loyalty systems into a single, real‑time profile. The platform applies machine‑learning models to infer preferences, predict needs, and generate context‑aware interaction cues for staff. Operators can trigger automated actions—such as recommending a favorite dish, offering a tailored amenity, or sending a personalized promotion—directly from the workflow. All insights are delivered through a web‑based dashboard and exposed via APIs for seamless integration with existing hospitality and retail tech stacks. By centralizing the guest picture, Magic enables businesses to shift from manual data stitching to data‑informed human connections at scale.
Target Audience
Primary customers are operators of restaurants, hotels, retail stores, and wellness centers that seek to enhance guest engagement through data‑driven personalization.
Features
- AI‑powered guest profile aggregation that continuously updates from POS, PMS, and loyalty feeds
- Real‑time recommendation engine delivering personalized menu, room‑service, or product suggestions
- Agentic CRM (Loyalist) with rule‑based automation for triggers such as “10th visit” rewards or VIP alerts
- RESTful and GraphQL APIs plus SDKs for rapid integration with restaurant, hotel, and retail management systems
- Role‑based access control and GDPR/CCPA‑compliant data handling with end‑to‑end encryption
- Interactive analytics dashboard showing guest lifetime value, visit frequency, and personalization impact metrics
- Omnichannel sync that propagates preferences across in‑store, mobile, and web touchpoints