M‑ONE provides a full‑service courier platform that lets businesses and individuals create shipment orders online or via a call center, then handles pickup, transport, and delivery with options such as same‑day and next‑day service in Serbia. The service includes real‑time tracking, proof of delivery, optional insurance, and integrated tools for price calculation and packaging guidance, streamlining end‑to‑end logistics for B2B and B2C customers.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses and individuals often face delays and logistical complexity when sending parcels, especially when they need reliable express delivery, tracking, and proper handling of valuable or time‑sensitive items. Limited access to integrated online ordering and real‑time shipment management can lead to missed deadlines and customer dissatisfaction.
Solution
M‑ONE operates a full‑service courier platform that lets users create shipment orders online or via call center, after which the company handles pickup, transport, and delivery. The service offers express options such as “Today for Tomorrow” and same‑day delivery within Belgrade, with guaranteed delivery times. Customers can track parcels in real time through a web interface and receive proof of delivery, including signed receipts and optional insurance for valuable goods. Integrated tools provide price calculation, packaging guidance, and the ability to schedule returns or additional services, streamlining the end‑to‑end logistics workflow for both B2B and B2C clients.
Target Audience
Primary customers are businesses requiring regular parcel shipments and individuals needing fast, reliable delivery of packages, particularly within Serbia and for time‑critical orders.
Features
- Web‑based order creation and management portal with API integration for contract customers
- Real‑time shipment tracking and automated delivery notifications
- Express delivery options including same‑day (Belgrade) and next‑day (“Today for Tomorrow”) services
- Optional insurance and value‑added services such as return handling, signed delivery notes, and proof of delivery documentation
- Price calculator that factors weight, service type, and additional services with VAT breakdown
- Dedicated call center support for order placement, packaging advice, and issue resolution