Lyngo provides an AI-driven automated phone answering service that operates 24/7, ensuring that clinics never miss calls and can manage appointment bookings directly within existing systems. This technology addresses the issue of missed calls, which can lead to lost revenue and poor customer experiences, by consistently handling high call volumes with tailored responses.
Funding
$796.2K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare clinics often miss phone calls, leading to potential revenue loss and diminished patient experience. Managing appointment bookings and answering routine inquiries consume significant staff time, diverting resources from core patient care activities. Traditional call answering services or virtual assistants can be costly and lack the specialized knowledge required for healthcare-specific interactions.
Solution
Lyngo provides an AI-powered virtual receptionist that automates phone answering and appointment management for healthcare clinics. The platform instantly answers calls 24/7, handling appointment bookings, cancellations, and rescheduling directly within existing clinic systems like Cliniko. Lyngo is trained on clinic-specific knowledge, enabling it to accurately answer patient inquiries regarding pricing, parking, practitioners, and other essential details. The AI receptionist can also identify callers, access patient records, leave notes, and escalate calls to clinic staff when necessary.
Target Audience
The primary target audience includes allied health and MSK clinics such as physiotherapists, podiatrists, chiropractors, and osteopaths, as well as larger multi-clinic practices seeking to automate front desk operations.
Features
- 24/7 call answering with instant response times, handling high call volumes simultaneously
- AI-powered natural language processing for understanding and responding to patient inquiries
- Appointment booking, cancellation, and rescheduling capabilities integrated with clinic management systems
- Custom training on clinic-specific knowledge, including pricing, practitioners, and services
- Caller identification and access to patient records for personalized interactions
- Call escalation to clinic staff or message taking for complex requests
- Secure and compliant data handling with bank-level encryption and adherence to GDPR and Privacy Act standards