AI Agents offers an on‑premise customer service automation platform that replaces human agents with a continuously available AI employee. The solution integrates with existing CRM, document, and app stacks and runs a custom‑trained large language model that maintains a 0.05% hallucination rate while keeping data secure within the client’s infrastructure. It enables contact centers to scale support interactions without fatigue or script limitations.
Funding
Funding not disclosed
Founders
Product
Problem
Contact centers often struggle with high operational costs, limited scalability, and inconsistent service quality due to reliance on human agents and fragmented automation tools. Integrating AI solutions can be risky because of concerns about hallucinations, data security, and compatibility with existing support infrastructure.
Solution
AI Agents offers an always‑on, scalable AI‑driven customer service platform that can be deployed either on‑premise or in the cloud, giving enterprises full control over performance and data residency. The platform integrates directly with existing CRM systems, document repositories, and third‑party applications, allowing agents to retrieve contextual information in real time. A custom‑trained large language model operates with a 0.05% hallucination rate, delivering reliable, accurate responses across multiple languages. Security features and on‑premise deployment options ensure that sensitive customer data remains protected within the organization’s infrastructure. The solution automates routine inquiries, routes complex issues to human agents, and continuously learns from interactions to improve service quality.
Target Audience
Primary customers are enterprise contact centers and support organizations that require secure, high‑volume automation while maintaining integration with their existing support stack.
Features
- On‑premise and cloud deployment options with identical performance characteristics
- Custom‑trained large language model with a verified 0.05% hallucination rate (HHEM test)
- Seamless integration with CRM platforms, document stores, and third‑party apps for contextual responses
- Multilingual support enabling consistent service in any language
- Continuous learning loop that refines the model based on real‑world interactions
- Scalable architecture that can handle unlimited concurrent sessions without fatigue