LUNASOFT provides AI-driven chat solutions for e-commerce platforms, enabling businesses to enhance customer engagement through personalized messaging and real-time support. Their technology reduces customer drop-off rates during sign-up and increases marketing consent rates, significantly improving conversion and retention metrics.
Funding
$19.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E-commerce platforms often struggle with low customer engagement during the initial sign-up process, leading to high drop-off rates. Additionally, obtaining marketing consent from customers can be challenging, hindering effective communication and personalized marketing efforts.
Solution
LUNASOFT provides AI-powered customer engagement solutions designed to optimize the customer journey on e-commerce platforms. Their "Happytalk AI" chatbot and "HappySync" one-click sign-up tool work together to reduce friction during onboarding and increase marketing opt-in rates. By analyzing customer behavior patterns, LUNASOFT enables businesses to deliver personalized marketing messages and real-time support, improving conversion rates and fostering stronger customer relationships. The platform also offers tools for managing customer service interactions across multiple channels, including chat, phone, and messaging apps.
Target Audience
LUNASOFT primarily targets e-commerce businesses seeking to improve customer engagement, reduce sign-up drop-off rates, and increase marketing consent rates.
Features
- AI-powered chatbot ("Happytalk AI") for automated customer support and query resolution
- "HappySync" one-click sign-up feature to streamline the onboarding process and minimize drop-off
- CRM marketing tools with personalized messaging based on customer behavior
- Real-time customer support via chat, phone, and messaging apps
- Smart Message Plus for targeted re-engagement campaigns based on customer actions (e.g., abandoned cart recovery)
- Integration with popular messaging platforms for seamless customer communication
- AI·ARS 상담콜 for efficient handling of customer inquiries via AI-powered phone support