LunaBill provides AI‑driven voice agents that automatically place and manage insurance payer calls to retrieve claim status, reprocess denials, and escalate appeals. The solution integrates via simple CSV/Excel uploads with any EHR or practice‑management system and offers a real‑time dashboard for monitoring recoveries, all while maintaining HIPAA‑certified, SOC 2‑compliant data handling.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers spend extensive staff hours handling repetitive insurance phone calls for claim status checks, accounts‑receivable (A/R) recovery, and appeal follow‑ups. These manual interactions are time‑consuming, error‑prone, and delay cash flow, especially for practices without dedicated billing teams. The reliance on human agents also limits scalability across multiple payers and geographic regions.
Solution
LunaBill deploys AI‑driven voice agents that autonomously place and manage payer calls, extracting claim details, negotiating reprocesses, and escalating appeals without human intervention. The platform integrates via simple CSV/Excel uploads and works with any electronic health record (EHR) or practice‑management (PM) system, eliminating the need for workflow redesign. Real‑time call progress and outcomes are displayed on a secure dashboard, enabling billing staff to monitor recoveries and intervene only when necessary. By operating 24/7 and navigating IVR menus faster than humans, the solution accelerates payment cycles and reclaims thousands of staffing hours each month. All communications are HIPAA‑certified, SOC 2 compliant, and stored in an audit‑ready environment, ensuring regulatory adherence while improving revenue capture.
Target Audience
The primary customers are hospitals, multi‑location health systems, and independent physician practices that manage large volumes of insurance claims and seek to optimize their A/R processes. Billing departments and revenue‑cycle management teams looking to reduce manual call labor and improve cash flow are also key users.
Features
- Conversational AI voice agents with natural‑language processing and automated IVR navigation to reach the correct payer department instantly
- End‑to‑end claim data extraction (claim numbers, denial reasons, payment status) and on‑call reprocessing or appeal escalation
- Plug‑and‑play integration: upload claim batches via Excel/CSV from any EHR or practice‑management system, no API development required
- Real‑time monitoring dashboard showing call status, outcomes, and recovered amounts with exportable analytics reports
- 24/7 autonomous operation, handling unlimited concurrent calls across all major insurers
- HIPAA‑certified, SOC 2 compliant data handling with encrypted storage and audit‑ready logs
- Automated call summarization and searchable transcripts for compliance review and staff oversight