Luma Health provides an AI-powered Patient Success Platform that integrates with electronic health records (EHR) to streamline patient scheduling, communication, and revenue cycle management. By automating manual tasks and enhancing patient access, the platform reduces staff workload by 2-3 hours daily and accelerates patient care by an average of 61 days.
Funding
$130M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
FCFounders
Product
Problem
Healthcare providers often struggle with inefficient patient communication, scheduling bottlenecks, and manual administrative tasks, leading to increased staff workload and delayed patient care. This can result in reduced revenue, lower patient satisfaction, and difficulty in managing referrals and recalls.
Solution
Luma Health offers an AI-powered Patient Success Platform that integrates with existing electronic health record (EHR) systems to automate and streamline patient engagement. The platform automates tasks such as appointment reminders, referral management, and patient intake, reducing the burden on staff and accelerating patient access to care. By expanding the digital front door, Luma Health enables practices to reach patients through multiple channels, including SMS, AI-enabled voice, and online scheduling. The platform's AI capabilities, including NLP and machine learning, personalize patient communication, understand patient intent, and optimize workflows, resulting in improved patient outcomes and increased revenue for healthcare organizations.
Target Audience
Luma Health primarily serves enterprise health systems, specialty groups (cardiology, dermatology, etc.), regional and rural care providers, and primary care practices seeking to improve patient access, streamline operations, and increase revenue.
Features
- AI-powered Navigator for intelligent patient self-service and automated task completion
- Automated referral management to connect with referred patients and schedule appointments faster
- Patient self-scheduling via multiple channels (Google, website, SMS)
- Automated waitlist management to fill canceled appointments
- Automated reminders and recalls via SMS, RCS, and voice
- Broadcast messaging for group communication in multiple languages
- Digital intake forms and insurance eligibility checks
- Patient payment processing
- AI-powered fax transformation to classify and route documents
- Integration with EHR, RCM, payments, CRM, and telehealth systems through FHIR-compatible APIs
- Analytics dashboard for tracking patient engagement and staff efficiency
- Collaboration Hub for streamlined internal communication