Lugui provides AI-powered agents that automate the entire rental operation for real estate agencies, from tenant background analysis to document collection and contract signing, all through WhatsApp. The agents handle conversations with both tenants and property owners, validate documents, and generate contracts, while flagging exceptions for human decision-making. The platform processes over 1 million interactions and reports high NPS and CSAT scores among partner agencies.
Funding
Funding not disclosed
Founders
Product
Problem
Real estate agencies face significant operational bottlenecks in rental management, including time-consuming tenant background checks, manual document collection and validation, and contract preparation. These repetitive tasks consume staff hours, introduce human error, and slow down the entire rental process from application to signed lease.
Solution
Lugui provides AI-powered agents that execute the complete rental operation on behalf of real estate agencies, from initial analysis to signed contract. The agent works directly within WhatsApp, engaging with tenants and property owners individually, requesting and validating documents, performing credit and background analysis, and generating contracts ready for signature. When exceptions or non-standard situations arise, the agent pauses and consults the human operator, ensuring decisions remain under agency control. The system operates 24/7, maintains consistent process knowledge regardless of staff changes, and scales operations without requiring additional hires.
Target Audience
Primary customers are real estate agencies and independent brokers in Brazil who manage rental properties and need to streamline tenant screening, document collection, and contract execution processes.
Features
- Automated tenant analysis via CPF or CNPJ, generating complete reports in seconds with income compatibility, legal restrictions, and credit score data
- WhatsApp-native document collection that requests, validates, and follows up on tenant and property owner documents without emails or phone calls
- Contract generation from collected data, including lease terms, guarantee options, and reajuste index, ready for digital signature
- AI-powered conversation handling that understands context, exceptions, and specific rules, acting as a virtual team member
- Optical Character Recognition (OCR) and AI tools that extract and organize structured dossiers from uploaded documents
- Integration with public data sources and partner bureaus for fraud prevention and risk assessment
- 24/7 availability for document collection and query resolution, with full conversation history maintained