Loyalink provides a customer experience management platform that captures and analyzes customer feedback through NPS, CSAT, and CES surveys. The platform uses AI-powered text analytics to identify key drivers of loyalty and automates workflows to help organizations act on feedback in real time. It includes a mobile app with real-time alerts designed for multi-location businesses.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to capture and act on customer feedback across multiple touchpoints, often relying on manual processes that delay response times and fail to identify the root causes of customer dissatisfaction. This makes it difficult to prioritize improvements that have the greatest impact on loyalty and revenue.
Solution
Loyalink offers a customer experience management platform that measures, analyzes, and acts on the voice of the customer throughout their entire journey. The platform supports NPS, CSAT, and CES surveys, and uses AI-driven text analytics to classify open-ended feedback into actionable drivers. Automated workflows prioritize and assign comments to the appropriate teams, enabling organizations to close the loop with customers within service-level agreements. A real-time dashboard provides clear visualizations of survey results, while a mobile app delivers alerts and case management for organizations with multiple locations.
Target Audience
Primary customers are small to large companies across competitive industries in Latin America, particularly those with multiple locations that need to manage customer experience programs at scale.
Features
- AI-powered text analysis that classifies open-ended feedback into multiple tags and identifies actionable drivers
- Support for NPS, CSAT, and CES survey methodologies with customizable, brandable questionnaires
- Real-time dashboard with clear visualizations of survey results and emerging trends
- Automated workflow engine that prioritizes feedback and assigns cases to the right teams within SLA timeframes
- Mobile application with real-time alerts and case management designed for multi-location organizations
- Integration with existing business platforms and systems for seamless data flow