Healthcare systems often struggle to provide patients with seamless access to care due to fragmented data, disconnected digital touchpoints, and difficulties in managing provider information and online reputation. This leads to patient frustration, reduced engagement, and inefficiencies in healthcare operations.

Loyal provides a comprehensive care activation platform that unifies patient and provider data, streamlines digital engagement, and automates patient communication. The platform centralizes provider data management, enabling accurate and consistent information across all channels. It enhances digital front doors with AI-powered care search, online scheduling, and conversational chat, while also managing online reputation through integrated ratings, reviews, and directory listings. By integrating with EHR systems, Loyal facilitates proactive patient outreach, targeted campaigns, and personalized experiences, improving patient acquisition, retention, and overall satisfaction.

Provider Data Management: Centralizes and manages provider and location data, ensuring accuracy and consistency across all platforms.

AI-Powered Care Search: Optimizes search results using natural language processing (NLP) and custom filters to connect patients with the right providers.

Omnichannel Scheduling: Enables self-scheduling via web, chat, Google, and other channels, streamlining appointment booking.

Conversational AI Chat: Offers AI-driven chat capabilities to answer patient inquiries, guide navigation, and facilitate task completion.

Health Risk Assessments (HRAs): Provides a library of customizable HRAs to engage patients and gather valuable health data.

Customer Relationship Management (CRM): Automates patient communication and engagement campaigns, leveraging FHIR-based data for personalized messaging.

Reputation Management: Integrates first-party and third-party data to manage online reputation, monitor ratings and reviews, and boost patient feedback.

Appointment Reminders: Reduces no-shows and cancellations through automated appointment reminders and confirmations.

Campaign Management: Design, send, measure, and manage omnichannel communication to increase patient reactivation and engagement.

Insights & Analytics: Provides reporting and analytics to quantify the value of digital investments and drive informed decision-making.

Loyal primarily serves healthcare systems, hospitals, and physician groups seeking to improve patient access, enhance digital engagement, and streamline healthcare operations through a unified platform.