PACMAN is an AI-powered agent network that helps Amazon Vendor Central suppliers identify, dispute, and recover hidden deductions and shortages that erode their margins. The platform runs 80+ automated checks across ERP, WMS, EDI, VC, and carrier systems to trace each deduction to its root cause and build evidence-backed cases. It only charges commission on incremental recoveries, not on the 60% of shortages Amazon auto-corrects on its own.
Funding
Funding not disclosed
Founders
Product
Problem
Amazon Vendor Central suppliers lose significant margin to shortages and deductions, but a large portion of these losses go unnoticed or unrecovered. Traditional recovery services often file claims prematurely, inflating their commissions while missing the hidden deductions buried in system gaps between the supplier's operations and Amazon's records.
Solution
PACMAN is an AI agent network that traces every Amazon deduction to the exact system failure behind it and builds evidence-based cases Amazon respects. The platform combines a reactive Investigator agent with a proactive Sentinel agent that works 24/7 checking every potential fault point from order receipt through delivery. PACMAN cross-validates data across five systems—ERP, WMS, EDI, Vendor Central, and carriers—to surface deductions that portal-only tools never detect. The platform charges commission only on incremental recoveries, never on shortages Amazon would have auto-corrected anyway, eliminating the conflict of interest inherent in traditional recovery services.
Target Audience
Primary customers are Amazon Vendor Central suppliers—particularly brands with significant deduction volumes—who want to recover lost margin without paying commissions on recoveries Amazon would have made automatically.
Features
- AI agent team with two specialized agents: an Investigator for reactive case analysis and a Sentinel for proactive 24/7 monitoring
- 80+ automated checks across the order-to-delivery lifecycle with 40+ narrative templates for building dispute cases
- Cross-system data validation across ERP, WMS, EDI, Vendor Central, and carrier systems to surface hidden deductions
- RVD (Retail Vendor Deduction) early dispute program handling for UK and French suppliers, responding within Amazon's 30-day proof window
- Commission calculator tool that compares PACMAN's incremental-recovery pricing model against traditional recovery services
- Free audit that delivers a full deduction picture, including proprietary hidden deduction categories, within one week