LotTech Voice provides an always‑on call answering platform built for automotive service and parts departments, automatically handling routine customer calls so advisors can stay focused on repairs. The system centralizes call logs and analytics, giving dealers a real‑time view of fixed‑ops performance, from call volume to parts ordering, which helps streamline workflows, increase service throughput, and improve profitability.
Funding
Funding not disclosed
Founders
Product
Problem
Automotive service and parts departments often miss customer calls or waste staff time handling routine inquiries, leading to delayed parts orders, slower repair order closures, and lost sales.
Solution
LotTech Voice offers an always‑on, AI‑powered call answering platform designed for service and parts teams. The system automatically answers inbound calls, processes common requests such as VIN verification, parts compatibility checks, appointment scheduling, and parts order creation, and routes only complex issues to a human advisor. All interactions are logged and linked to a centralized dashboard that provides real‑time analytics on call volume, request status, and workflow bottlenecks across the fixed‑ops operation. By offloading repetitive calls, advisors can stay focused on bays, technicians receive parts faster, and dealerships gain visibility to improve profitability and customer retention.
Target Audience
Primary customers are automotive dealerships’ service and parts departments that need to streamline inbound call handling and improve fixed‑ops efficiency.
Features
- AI-driven voice assistant that answers every call instantly and handles routine tasks (VIN lookup, compatibility, scheduling, parts ordering)
- Automatic routing of only complex or escalated issues to live service advisors
- Centralized call log and request tracking with real‑time dashboards for fixed‑ops performance monitoring
- Cross‑departmental analytics that highlight bottlenecks in parts ordering and service workflow
- Integration with dealership systems to create parts orders and service appointments without manual phone handling
- Bird’s‑eye view of call volume and workflow metrics to support data‑driven decision making