Provides an AI-powered platform that analyzes customer service interactions across channels to extract actionable insights, identify emerging issues, and improve agent performance. By automating quality assurance and real-time agent guidance, it reduces resolution times, enhances customer satisfaction, and eliminates the need for lengthy feedback cycles or manual audits.
Funding
$19.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Customer service teams often struggle to efficiently analyze large volumes of customer interactions across various channels, leading to delayed identification of critical issues and inconsistent agent performance. Traditional quality assurance processes are manual, time-consuming, and unable to provide real-time guidance to agents during conversations. This results in longer resolution times, reduced customer satisfaction, and missed opportunities for improvement.
Solution
Loris provides an AI-powered platform that automatically analyzes customer service interactions from all channels to extract actionable insights, enabling customer experience teams to make data-driven decisions. The platform automates quality assurance by auditing 100% of conversations, identifying the root causes behind customer issues, and providing real-time agent guidance. By leveraging AI models developed and tested on millions of real customer service conversations, Loris helps businesses improve agent performance, reduce resolution times, and enhance customer satisfaction without the need for lengthy feedback cycles or manual audits. The platform's AI continuously updates and improves, eliminating the need for dedicated resources for ongoing testing or maintenance.
Target Audience
The primary target audience includes customer experience teams in fintech, retail, telecom, customer-obsessed brands, and BPOs seeking to improve customer service quality, agent performance, and overall customer satisfaction.
Features
- Automated auditing of 100% of customer conversations across all channels
- AI-powered quality assurance to identify root causes of customer issues
- Real-time agent co-pilot to provide guidance and improve performance during interactions
- Customer insights dashboard to track trends, identify emerging issues, and understand customer sentiment
- Seamless integration with major customer service and interaction platforms
- Library of pre-built AI models developed and tested on millions of customer conversations
- Continuous AI model updates and improvements managed by the Loris data science team