Lorikeet provides an AI concierge that resolves complex customer support workflows by directly integrating with existing business systems like Zendesk and Stripe. This platform executes multi-step processes, such as rescheduling appointments or processing refunds, across chat, email, and voice channels. The system ensures issue resolution by following established SOPs or intelligently escalating tickets to human agents with full context when necessary.
Funding
$5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
SPFounders
Product
Problem
Many companies struggle to scale customer support effectively, facing a trade-off between increasing headcount and deploying basic AI chatbots that only address simple inquiries. Scaling support teams leads to rising costs and management overhead, while rudimentary AI solutions fail to resolve complex customer issues.
Solution
Lorikeet offers an AI-powered customer support platform designed to handle both simple and complex customer inquiries with human-like workflows. The platform integrates with existing support systems and is trained on standard operating procedures (SOPs), help center content, and internal tools. Lorikeet's AI agent can gather data, make decisions, and even contact other internal teams to fully resolve customer issues. By automating complex, multi-step processes, Lorikeet enables companies to scale their customer support operations without sacrificing response quality or increasing headcount. The platform also includes tools to review and improve the AI agent's performance, ensuring continuous optimization and better customer outcomes.
Target Audience
Lorikeet primarily targets high-growth, innovative companies in complex industries like FinTech and HealthTech that require high-quality customer support and must adhere to strict regulations and compliance standards.
Features
- Integration with existing support systems in minutes via API
- Training on SOPs, help center URLs, and internal reference materials
- AI agent determines if it has sufficient context to answer, avoiding irrelevant responses
- Ability to follow complex, multi-step processes to fully resolve customer issues
- Platform identifies areas for improvement and facilitates retraining for better results
- Customizable workflows to match existing support processes
- Triaging capabilities to route tickets to the right agents, including the AI agent