Funding
Funding not disclosed
Founders
Product
Problem
Product teams often struggle to gather detailed, contextual user feedback because traditional feedback tools lack support for rich media such as video recordings, annotated screenshots, and attachments, leading to low‑quality insights and slow iteration cycles.
Solution
LoomFlows offers an embeddable feedback platform that lets users submit Loom video recordings, annotated screenshots, and file attachments directly through customizable widgets. The service provides built‑in analytics to track feedback volume and sentiment, and supports forum‑style discussions for community engagement. Customers can choose to use LoomFlows’ hosted Loom integration or supply their own Loom API key for unlimited storage and feedback capacity. Tiered pricing—from a free plan with a single widget and limited feedback to paid tiers with unlimited widgets, storage, and forum features—allows teams to scale the solution as their product grows. All feedback is retained according to the selected plan, with automatic deletion in the free tier after one month.
Target Audience
Primary users are product managers, UX designers, and customer success teams in SaaS and web applications that need high‑quality, media‑rich user feedback.
Features
- Embeddable feedback widgets supporting Loom video, annotated screenshots, and file attachments
- Customizable widget appearance and behavior to match product branding
- Built‑in analytics dashboard showing feedback counts, response times, and usage trends
- Optional “bring your own Loom” API key for unlimited video storage and feedback volume
- Unlimited widgets, storage, and forum functionality in higher‑tier plans
- Integrated community forum with customizable threads and email notifications
- Tiered pricing model including a free entry‑level plan