Looc.ai provides an omni-channel conversational AI platform that automates customer interactions across WhatsApp, voice, and web chat. This platform resolves up to 90% of routine inquiries instantly in any language, enabling businesses to focus on complex tasks. The service integrates directly with existing systems to execute actions like appointment management and order updates.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses face challenges in providing seamless, intuitive customer interactions across diverse digital channels. Traditional chatbots often lack the capability to perform complex actions, leading to fragmented user experiences and reduced operational efficiency.
Solution
Looc.ai offers a platform of AI-powered digital workers designed to execute tasks and engage users through natural conversational interfaces, including voice and text. These agents integrate with existing systems and APIs to automate workflows and enhance customer interactions. The platform supports multi-modal omnipresence, enabling engagement across channels such as WhatsApp, Alexa, and standard chat widgets. By leveraging advanced generative AI, Looc.ai aims to elevate customer experience and business productivity through intelligent, action-oriented automation.
Target Audience
The platform targets businesses seeking to automate customer interactions and internal processes through advanced conversational AI and digital worker technology.
Features
- Conversational AI agents capable of performing actions, not just responding to queries.
- Seamless integration with any system or API through UI automation and core backbone connections.
- Multi-modal engagement across various communication channels including WhatsApp, Alexa, and traditional chat interfaces.
- Natural language voice interface supporting multilingual interactions.
- Advanced generative AI capabilities for sophisticated customer engagement.
- Digital workers are trained to execute specific business use cases.