Logixboard provides a white-labeled customer experience platform that enables logistics service providers to offer real-time shipment tracking, self-service bookings, and inventory management through a branded portal. This technology addresses the lack of visibility and tracking capabilities in logistics, helping companies retain customers and increase sales by enhancing the overall shipping experience.
Funding
$51.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Logistics service providers often struggle to provide their customers with real-time visibility into their shipments and inventory, leading to increased customer churn and difficulty in acquiring new business. Shippers are forced to rely on manual communication methods like email, resulting in inefficiencies and a lack of transparency in the supply chain.
Solution
Logixboard offers a white-labeled customer experience platform designed to enhance the shipper experience through a branded portal. The platform integrates with existing TMS and other internal systems to provide real-time shipment tracking across all transport modes, self-service booking capabilities, and comprehensive purchase order and warehouse inventory management. By providing a single pane of glass view into the entire supply chain, Logixboard enables logistics providers to differentiate themselves from competitors, improve customer retention, and drive organic account growth. The platform also includes tools for in-app messaging, document sharing, and generating analytics and insights.
Target Audience
Logixboard primarily targets freight forwarders, customs brokers, and other logistics service providers looking to improve customer experience, increase sales, and differentiate themselves in a competitive market.
Features
- Real-time shipment tracking across ocean, air, FTL, LTL, and customs
- Self-service booking portal for customers to initiate and track bookings
- Purchase order tracking to monitor individual SKUs from ex-factory to delivery
- Warehouse inventory management for a complete picture of customer inventory
- Branded customer portal with customizable logo, colors, and communication preferences
- Turn-key training materials and customer support for easy onboarding
- Sales assets and built-in demo mode to showcase the platform to prospects
- In-app messaging and document sharing capabilities
- Analytics and insights dashboard