LogBot provides an AI dispatcher solution designed to automate and manage routine communication processes within logistics operations. This system handles 24/7 customer service, appointment scheduling, and data transfer between emails/calls and existing TMS or CRM platforms. The core value is relieving dispatchers and customer service staff from repetitive tasks, allowing them to focus on complex planning and client relationship management.
Funding
Funding not disclosed
Founders
Product
Problem
Logistics companies spend significant manual effort handling inbound calls, emails, and appointment requests, while constantly transferring order data into TMS and CRM systems. This fragmented communication leads to delays, errors, and limited capacity for 24/7 customer service and real‑time shipment updates.
Solution
LogBot provides an AI‑driven dispatcher that automates routine voice and email interactions for logistics operations. The platform uses speech‑to‑text, natural‑language understanding, and intent classification to process calls, schedule appointments, and extract shipment identifiers. Extracted data are synchronized in real time with existing TMS and CRM platforms via secure APIs, eliminating manual entry. The system also generates outbound notifications—SMS, email, or voice calls—to keep customers informed about status, ETA, and delivery changes. All interactions are logged and auditable, giving dispatch teams full visibility while freeing them to focus on exception handling and strategic planning.
Target Audience
The primary customers are third‑party logistics providers, freight forwarders, carrier companies, and in‑house logistics departments of manufacturers that require automated, 24/7 communication and seamless TMS/CRM integration.
Features
- Real‑time speech recognition and NLP engine that parses call intents, extracts tracking numbers, and routes requests to the appropriate workflow
- Bi‑directional integration with major TMS/CRM solutions (e.g., SAP TM, Oracle Transportation, Salesforce) through RESTful APIs for automatic order and status updates
- Automated email classification, response generation, and attachment handling to populate transport documents (CMR, POD, loading slips) in the DMS
- Calendar booking module that creates and confirms appointments in employee calendars, with multi‑channel notifications (voice, SMS, email)
- Rule‑based delivery‑date change handling with configurable escalation paths for manual approval of high‑impact requests
- Outbound ETA confirmation calls to drivers, capturing real‑time arrival estimates and feeding them back into the dispatch dashboard
- Multi‑language support (50+ languages) and concurrent call handling capacity of 50+ simultaneous sessions
- Full audit trail and compliance‑ready logging of every interaction, stored on a German‑based secure data center