Locuta provides custom callbot solutions that utilize AI-driven dialogue management to automate repetitive customer calls, enabling businesses to operate 24/7 without human intervention. This technology reduces operational costs and allows customer service agents to focus on more complex tasks, improving overall efficiency and customer satisfaction.
Funding
$1.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle with high operational costs and agent burnout due to the need to handle a large volume of repetitive customer calls, often requiring 24/7 availability. Traditional Interactive Voice Response (IVR) systems lack the intelligence to understand natural language, leading to customer frustration and inefficient call routing.
Solution
Locuta offers custom AI-powered callbots that automate conversational customer experiences at scale, enabling businesses to provide 24/7 support while freeing up human agents for complex tasks. Their callbots use machine learning-based dialogue management to understand and respond to customer needs in natural language, unlike script-based IVR systems. Locuta's solution integrates with existing CRM and telephony systems, offering a seamless and personalized customer experience. The platform also includes a supervisor tool that provides real-time analysis of call center interactions, helping to identify areas for improvement and ensure compliance.
Target Audience
Locuta's primary customers are businesses with high call volumes, such as those in e-commerce and energy, looking to automate customer service, reduce operational costs, and improve customer satisfaction.
Features
- AI-driven dialogue management for natural language understanding and context retention
- Multilingual support, capable of handling conversations in 104 languages
- Seamless integration with existing CRM and telephony systems via connectors
- Supervisor tool for real-time analysis of call center interactions, including emotion detection and compliance monitoring
- Automated diagnostic tool to assess the automation potential of a call center based on audio recordings
- BotBuilder tool for designing and modifying conversational agents
- Secure data storage in France, ensuring data sovereignty and compliance with GDPR