Locusive provides an AI copilot that connects to various data sources, enabling customer success teams to retrieve and analyze information quickly through a chat-based interface. This technology reduces the time spent on data retrieval and enhances the ability to uncover insights for better customer engagement and reporting.
Funding
Funding not disclosed
Founders
Product
Problem
Customer success teams often struggle to efficiently access and analyze data from disparate sources, leading to delays in responding to customer inquiries and identifying key insights. This can result in decreased customer satisfaction and missed opportunities for proactive engagement.
Solution
Locusive offers an AI copilot that connects to various data sources, providing customer success teams with a centralized, chat-based interface for rapid information retrieval and analysis. The platform enables users to quickly obtain accurate, sourced answers to their questions, regardless of where the data resides. By automating data retrieval and analysis, Locusive reduces response times, enhances the ability to uncover insights, and improves overall customer engagement. The AI copilot can also execute actions within connected products, automate workflows, and connect to APIs, further streamlining customer success operations.
Target Audience
Locusive primarily targets customer success teams seeking to improve efficiency, enhance customer engagement, and gain deeper insights from their data.
Features
- Chat-based interface for natural language querying of data
- Connectivity to various data sources, including databases, help center documentation, and internal systems
- Autonomous agent capabilities for answering questions, analyzing data, and taking actions
- Customizable skills for search, analysis, and task execution
- Integration with multiple LLM models, including ChatGPT, Gemini, and Llama 3, to optimize accuracy, speed, and cost
- Retrieval-augmented generation (RAG) for accurate answers based on connected data sources
- API for building custom agents