Funding
Funding not disclosed
Founders
Product
Problem
Hotels face significant operational overhead managing email-based reservation inquiries, which often involve manual data entry into Property Management Systems (PMS) and time-consuming quote generation. This process leads to delayed responses, potential data entry errors, and reduced efficiency for reservation teams.
Solution
Lobby provides an AI-powered platform designed to automate the entire email reservation workflow for hotels. The system leverages AI to draft personalized quotes and replies, incorporating live rates, hotel knowledge bases, and predefined templates. It integrates directly with hotel PMS to automatically log reservations and room blocks, eliminating manual data entry and associated errors. This automation allows reservation teams to respond to inquiries in seconds, significantly streamlining operations and improving guest communication.
Target Audience
The primary customers are hotels and hospitality businesses seeking to optimize their reservation management processes and enhance guest communication efficiency through automation.
Features
- AI-driven drafting of personalized quotes and email replies based on live rates and hotel-specific data.
- Direct PMS integration for automated reservation and room block entry, minimizing manual data manipulation.
- Customizable workflows to align with specific hotel reservation processes and quotation logic.
- Inbox extensions for seamless integration into daily workflows, with a dedicated interface for dashboards and analytics.
- Support for over 20 languages to handle international inquiries.
- Real-time response capabilities, reducing inquiry resolution time to seconds.
- One-click staff approval for drafted responses and bookings.
- Secure data handling with no business data used for third-party AI model training.