LiveX AI provides a unified platform that deploys human‑like AI agents across digital (chat, voice, app) and physical (kiosks, QR codes, holograms) channels. The agents can understand context, execute tasks such as transactions, refunds, and scheduling, and integrate with SaaS tools like Shopify, Stripe, and Salesforce via no‑code connectors, delivering consistent, personalized customer experiences while reducing support costs.
Funding
Funding not disclosed
Founders
Product
Problem
Brands struggle to provide consistent, human-like customer service across both digital channels (chat, voice, email) and physical touchpoints (kiosks, QR codes, holograms). Existing solutions are limited to scripted bots or separate systems, leading to fragmented experiences, high support costs, and missed revenue opportunities.
Solution
LiveX AI offers a unified platform that deploys agentic, human‑like AI assistants capable of understanding context, taking actions in connected systems, and engaging users on any channel. The agents can process transactions, manage billing, handle refunds, schedule appointments, and deliver personalized recommendations without human intervention. By integrating directly with CRM, billing, and e‑commerce tools through no‑code or API connections, the platform automates high‑volume interactions while maintaining brand‑aligned tone. A centralized dashboard provides governance, analytics, and continuous learning, enabling enterprises to scale support, retention, and sales while preserving compliance and auditability.
Target Audience
LiveX AI targets B2C and direct‑to‑consumer brands in e‑commerce, SaaS, retail, hospitality, and consumer services that need to automate high‑volume customer interactions while preserving a human, brand‑consistent experience.
Features
- Agentic AI assistants that can think, act, and execute real tasks (e.g., refunds, plan changes, order updates) across chat, voice, email, SMS, QR codes, kiosks, and holograms
- Deep integrations with major SaaS stacks (Shopify, Stripe, Salesforce, Zendesk, etc.) via no‑code connectors or APIs
- Unified memory that retains user history and preferences, delivering consistent, personalized experiences across all touchpoints
- Centralized governance console with audit logs, permission controls, and versioned workflow management for compliance (SOC 2, HIPAA, GDPR)
- Real‑time analytics and performance dashboards showing resolution rates, retention metrics, and conversion impact
- Scalable infrastructure powered by Google Cloud and NVIDIA GPUs, ensuring low latency and enterprise‑grade reliability
- Visual Agent Flow Builder that lets non‑technical teams design, modify, and deploy AI workflows without code