Livestep offers an AI-driven communication platform that automates routine customer inquiries and internal administrative tasks across chat, voice, and workflow channels using natural language processing and speech‑to‑text. The solution integrates with CRM, ERP and ticketing systems, provides 24/7 GDPR‑compliant service with real‑time analytics, and scales automatically to handle peak traffic.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often face a high volume of repetitive customer inquiries and internal administrative tasks across chat and telephone channels, which require constant human monitoring and can lead to delayed responses, increased operational costs, and inconsistent service quality.
Solution
Livestep provides an AI-driven communication platform that automates routine interactions via intelligent chatbots, voice assistants, and workflow agents. The solution leverages natural language processing and speech‑to‑text models to understand and resolve standard queries in real time, while seamlessly routing complex cases to human agents. It operates 24/7 across multiple channels, ensuring continuous availability without the need for additional staff. Integrated APIs connect the AI layer to existing CRM, ticketing, and ERP systems, preserving data integrity and enabling end‑to‑end process automation. A cloud‑native architecture delivers elastic scaling, GDPR‑compliant data handling, and centralized analytics for performance monitoring and continuous improvement.
Target Audience
The primary customers are SMEs and mid‑sized enterprises that manage high‑volume omnichannel customer support and seek to reduce manual workload while maintaining compliance and service quality.
Features
- Multichannel AI chatbot with context‑aware NLP that handles FAQs, lead capture, and transaction support via web, messaging apps, and embedded widgets
- Voice AI telephony agent using speech recognition and intent classification to field inbound calls, provide self‑service answers, and perform intelligent call routing
- AI agents that orchestrate back‑office workflows (e.g., data entry, ticket creation, approval processes) through configurable, low‑code automation pipelines
- RESTful and webhook‑based integration framework for seamless connectivity to CRM, ERP, and help‑desk platforms
- GDPR‑first data architecture with end‑to‑end encryption, consent management, and EU‑based processing nodes
- Real‑time analytics dashboard offering KPI tracking, conversation sentiment, and automated Web‑Insights that synthesize Matomo analytics into actionable summaries
- Scalable cloud infrastructure with auto‑scaling containers to handle peak traffic without performance degradation