LivePerson offers the Conversational Cloud, an enterprise AI platform that consolidates voice, messaging, and web channels into a single workflow and routes interactions using intent‑driven NLU to bots, generative LLM agents, or human agents. The platform supports bring‑your‑own large language models, provides real‑time conversational analytics, and integrates with CRM and CCaaS systems to improve agent capacity and compliance for large enterprises.
Funding
$115M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Enterprises often operate fragmented contact‑center ecosystems where voice, messaging, and web channels are siloed, leading to high operational costs, limited agent capacity, and inconsistent customer experiences. Scaling human agents to meet rising demand while maintaining compliance and integrating new AI models is difficult without a unified platform.
Solution
LivePerson delivers the Conversational Cloud®, an enterprise‑grade AI platform that unifies voice, messaging, and digital touchpoints into a single, orchestrated workflow. The platform uses natural‑language understanding and intent detection to route interactions to the appropriate AI or human agent, automating routine tasks and expanding agent capacity up to threefold. It supports “bring‑your‑own” large language models, enabling organizations to leverage existing AI investments while maintaining control over data and compliance. Integrated analytics provide real‑time conversational intelligence, allowing teams to monitor performance, optimize interactions, and demonstrate measurable ROI. Seamless integrations with CRM, CCaaS, and other enterprise systems eliminate technology silos, accelerating digital transformation without replacing legacy infrastructure.
Target Audience
Large enterprises in sectors such as financial services, retail, travel & hospitality, healthcare, telecommunications, and automotive that require scalable, AI‑driven customer engagement and contact‑center modernization.
Features
- Omnichannel messaging engine that consolidates SMS, WhatsApp, Apple Messages, web chat, social media, and voice into a unified conversation view.
- Intent‑driven NLU engine with AI orchestration that automatically routes requests to AI bots, generative LLM agents, or human agents.
- Support for BYO AI models and generative AI, enabling custom large‑language‑model deployment within the platform.
- Conversational Intelligence dashboard delivering real‑time analytics, sentiment analysis, and performance metrics for agents and bots.
- Conversation‑shifting technology that deflects inbound calls to preferred messaging channels via IVR‑to‑message flow.
- Enterprise‑grade security and compliance (HIPAA, GDPR, PCI DSS) with role‑based access controls and end‑to‑end encryption.
- Scalable cloud architecture handling over a billion interactions per month, with built‑in high availability and auto‑scaling.
- Professional services, 24/7 technical support, and a marketplace of certified partners for rapid implementation and customization.