Funding
Funding not disclosed
Founders
Product
Problem
Contact center leaders face challenges in simplifying complex operational data to drive growth and achieve strategic objectives. This complexity can hinder performance improvements and the delivery of superior customer interactions.
Solution
LivedCX provides an AI-powered platform designed to simplify complexity and foster growth for contact center leaders. The platform offers a suite of solutions across operations, sales, and customer experience (CX) to enhance performance and achieve organizational goals. By leveraging advanced AI, LivedCX enables businesses to derive actionable insights from their data, optimize processes, and elevate customer engagement. The platform's unique approach focuses on delivering tangible business impact through data benchmarking, in-depth discovery, strategic enhancement, and continuous performance monitoring.
Target Audience
The primary target audience includes contact center leaders, operations managers, sales leaders, and CX professionals within sectors such as utilities, telecommunications, travel, and insurance.
Features
- **Benchmark Module:** Establishes a data foundation for process standardization through comprehensive internal and external data analysis.
- **Discover Module:** Illuminates organizational insights related to people, processes, and technology to inform decision-making.
- **Enhance Module:** Develops targeted strategies to address operational gaps and drive large-scale transformations, focusing on people, process, and technology advisory.
- **People Advisory:** Utilizes AI micro-learning, automated training, and gamification to improve employee experience and reduce cost to serve.
- **Process Advisory:** Focuses on customer experience process design, stress testing, and launch to improve operational efficiency and customer satisfaction.
- **Tech Advisory:** Concentrates on technology flow design, stress testing, and launch to optimize operational savings and customer experience.
- **Monitor Module:** Implements systems for tracking strategy implementation and optimizing performance delivery, ensuring assurance in people performance, quality of service, and process compliance.
- **AI-driven insights:** Provides actionable intelligence derived from complex datasets.
- **Scalable solutions:** Designed to address the needs of various contact center functions.