Khoros provides a SaaS platform that consolidates community forums, contact‑center support, and social‑media publishing into a single interface. Its AI layer recommends relevant content, generates automated replies, and routes inquiries across channels, while integrated analytics and API‑first connectors deliver a unified view of customer engagement. The solution includes moderation, gamification, searchable knowledge bases, and enterprise‑grade security for large enterprises.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises often manage customer interactions across fragmented channels—online communities, contact‑center systems, and social‑media accounts—resulting in high support costs, low agent efficiency, and inconsistent brand experiences for customers.
Solution
Khoros provides a unified, AI‑enhanced platform that brings community management, contact‑center service, and social‑media publishing together in a single SaaS solution. The AI layer recommends relevant content, suggests automated replies, and intelligently routes inquiries across channels, reducing manual effort. Self‑service forums and searchable knowledge bases enable customers to resolve issues without agent involvement, while real‑time analytics deliver actionable insights into engagement, sentiment, and ROI. Built‑in moderation, gamification, and personalization tools keep communities vibrant and encourage peer‑to‑peer support. Open APIs and pre‑built integrations with CRM, ERP, and major social platforms ensure a single customer view across the ecosystem. Enterprise‑grade security, compliance, and role‑based access meet regulatory requirements, and professional services accelerate deployment and adoption.
Target Audience
Large B2B and B2C enterprises—particularly in technology, finance, telecommunications, and consumer goods—that require a consistent, scalable digital engagement solution across community forums, contact‑center support, and social‑media channels.
Features
- AI‑driven content recommendation and automated response generation for community posts, support tickets, and social‑media comments
- Unified analytics dashboard aggregating metrics from forums, contact‑center interactions, and social channels with customizable KPI widgets
- Scalable community engine with rule‑based and machine‑learning moderation, spam detection, and gamification (badges, leaderboards)
- Natural‑language search and dynamic knowledge‑base integration to surface relevant articles instantly
- API‑first architecture with pre‑built connectors to Salesforce, Microsoft Dynamics, ServiceNow, and major social platforms for bi‑directional data sync
- Role‑based access control, SOC‑2/ISO‑27001 compliance, and end‑to‑end encryption for data protection
- Extensible UI components and SDKs for custom branding, white‑label community sites, and embedded chat widgets
- Professional services suite including product coaching, strategic consulting, and implementation support