Listen Labs provides an end-to-end research platform that replaces traditional methods like surveys and focus groups with AI-moderated user interviews. The platform automates participant recruitment, conducts in-depth interviews, and delivers actionable insights in executive-ready reports within hours. This service enables product managers, UX researchers, and marketers to quickly gather qualitative and quantitative user feedback across multiple languages and stimuli types.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional qualitative customer research methods are time-intensive, costly, and often limited in scale, making it difficult for businesses to gather comprehensive customer insights quickly. Analyzing open-ended feedback and identifying key themes manually can be a bottleneck, delaying critical business decisions.
Solution
Listen Labs offers an AI-powered platform that automates qualitative customer research through personalized, AI-moderated interviews. The platform conducts interviews at scale, analyzes customer feedback, and generates actionable reports, significantly reducing the time and resources required for traditional research. By leveraging AI, Listen Labs enables businesses to quickly extract key takeaways, understand customer personas, and identify top themes from customer conversations. The platform supports various research methodologies, including concept testing, churn interviews, usability testing, and market segmentation.
Target Audience
Listen Labs primarily targets marketing teams, product managers, and user researchers who need to gather in-depth customer insights quickly and efficiently.
Features
- AI-moderated interviews that probe deeper and adapt to individual customer responses
- Automated analysis of interview data to generate key takeaways, personas, and top themes
- Support for video, audio, and text-based interviews to capture richer customer sentiment
- Access to a pool of millions of B2B and B2C participants, with options to integrate with existing panel providers or recruit own users
- Automatic translation and transcription between more than 50 languages
- Ability to test various stimuli, including videos, images, and Figma prototypes
- Customizable templates and discussion guides to streamline the research process
- SOC 2 Type II and GDPR compliance to ensure data security and privacy