LinkEye provides a network observability platform that monitors WAN circuits using external and internal probes to deliver real-time performance metrics such as latency and packet loss. The solution automates troubleshooting processes, reducing fault resolution time from 30 minutes to 30 seconds, while enabling proactive detection of issues that impact user experience.
Funding
Funding not disclosed
Founders
Product
Problem
Many organizations struggle with limited visibility into their wide area network (WAN) performance, leading to delayed troubleshooting and difficulty in meeting service level agreements (SLAs) with internet service providers (ISPs). Identifying the root cause of network issues across geographically distributed locations can be time-consuming, often requiring manual intervention and specialized expertise. Reactive problem-solving results in poor application experience and potential business disruption.
Solution
LinkEye offers a network observability and automation platform designed to proactively monitor and manage WAN circuits. By utilizing both external probes from globally distributed points of presence (PoPs) and internal probes deployed within the customer's network, LinkEye delivers real-time performance metrics, including latency, packet loss, and uptime. The platform automates troubleshooting processes, significantly reducing fault resolution time and enabling proactive detection of issues impacting digital experience (DEX). Through API integration with major SD-WAN vendors, LinkEye provides a unified console for visualizing underlays, overlays, and all WAN data, facilitating improved accountability from ISPs and optimized network performance.
Target Audience
LinkEye targets managed service providers (MSPs), network operations centers (NOCs), and enterprises with geographically distributed locations that require real-time visibility and automated troubleshooting for their WAN infrastructure.
Features
- Real-time monitoring of WAN circuits using external and internal probes
- Automated troubleshooting with root cause analysis (RCA) for complex network issues
- Digital Experience Monitoring (DEM) to proactively detect application performance degradation
- Flap detection to identify and resolve issues caused by unstable last-mile connections
- ISP performance tracking for SLA compliance monitoring
- SD-WAN integration via API for unified visibility of underlays and overlays
- Automated configuration backups, inventory tracking, and compliance checks
- Vendor-agnostic design with support for SNMP, APIs, and streaming telemetry
- Integration with ServiceNow, Slack, and Teams