LIKE MAGIC provides a modular guest experience and operations platform for hotels and serviced apartment providers, unifying digital check-in/out, mobile keys, upselling, housekeeping, and guest communication in one system. The platform integrates with existing property management systems and access control infrastructure, with an open architecture supporting 40+ integrations. It reports a 90% guest adoption rate and reduces staff-to-room ratios to 0.03.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels and serviced apartment providers face fragmented digital tools that create friction across the guest journey, from check-in to check-out. Manual processes, disconnected systems, and limited personalization lead to operational inefficiencies, staff burnout, and missed revenue opportunities from upselling and cross-selling.
Solution
LIKE MAGIC offers a unified guest experience and operations platform that connects guests, staff, and property systems through a single, modular, open-architecture solution. The platform digitizes the entire guest journey—pre-arrival, check-in, on-stay services, and check-out—while streamlining back-of-house workflows like housekeeping, task management, and 24/7 monitoring. It integrates with existing PMS, payment, and access control systems, enabling real-time communication, automated upselling, and personalized service delivery. The result is a faster, more efficient operation that increases guest satisfaction and ancillary revenue per stay.
Target Audience
Primary customers are hotels, serviced apartment providers, and hospitality operators seeking to modernize guest experiences and streamline operational workflows through a single integrated platform.
Features
- Digital check-in/check-out with mobile keys and contactless payment, reducing wait times and touchpoints
- Centralized communication hub consolidating email, SMS, and chat into one inbox with templates and sequences
- Housekeeping module with real-time room status updates, task assignment per floor/room, and check-in-ready signals to front office
- Upselling engine that delivers preference-based offers at optimal moments across channels, with measurable results per offer
- Central guest profile storing preferences, history, and personalization data from first check-in
- Task management with smart assignment to teams/shifts, real-time status, handover lists, and escalation triggers
- 24/7 system monitoring with proactive alerts before guests notice issues
- Custom branding with design tokens per property, supporting multiple brands from one backend
- Open architecture with 40+ integrations and 13 modules, enabling seamless scalability and continuous evolution