Licorice is an interface that integrates with existing Professional Services Automation (PSA) software, utilizing a distributed neural network to streamline service delivery and automate administrative tasks. By reducing onboarding time by 90% and saving technicians 30 days per year, Licorice enhances operational efficiency and increases billable time for IT service providers.
Funding
$1.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
IT service providers face challenges in streamlining service delivery and automating administrative tasks within Professional Services Automation (PSA) software, leading to inefficiencies and reduced billable time for technicians. Onboarding new technicians and managing service tasks within existing PSA systems can be time-consuming and complex.
Solution
Licorice is an interface designed to integrate with existing PSA software, leveraging a distributed neural network to optimize service delivery and automate administrative tasks. By providing a unified view of information and intelligently driving the PSA, Licorice reduces the time technicians spend coordinating and updating work. The platform streamlines workflows, minimizes administrative overhead, and enables technicians to focus on client-facing and technical tasks. Licorice also significantly reduces tech onboarding time, allowing new hires to become productive more quickly.
Target Audience
The primary target audience is IT service providers (MSPs) seeking to improve operational efficiency, reduce administrative overhead, and increase billable time for their technical staff.
Features
- Integrates with existing PSA systems to streamline service delivery
- Distributed neural network predicts user intent and automates tasks
- Reduces tech onboarding time with a simplified orientation process
- Minimizes administrative tasks by automating PSA service functions
- Provides a single pane view of relevant information for technicians
- Facilitates coordination of people and tasks with improved visibility
- Captures and preserves work progress, even in the event of power loss