Provides an AI-powered voice platform for insurance carriers, agencies, and TPAs to handle 80% of customer calls autonomously, offering 24/7 multilingual support without wait times. Automates claims processing, payment requests, and routine inquiries while integrating seamlessly with existing CRM and policy management systems to reduce operational costs and improve customer satisfaction.
Funding
$15M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
RFounders
Product
Problem
Insurance carriers, agencies, and TPAs face challenges in managing high call volumes, leading to long wait times, missed calls, and increased operational costs. Traditional customer service models often require significant staffing, especially for multilingual support, impacting efficiency and customer satisfaction.
Solution
Liberate provides an AI-powered voice platform designed to autonomously handle a large percentage of customer calls, offering 24/7 multilingual support without wait times. The platform automates routine inquiries, claims processing, and payment requests, integrating with existing CRM and policy management systems. By leveraging AI-driven solutions, Liberate enables insurance providers to streamline workflows, reduce operational costs, and improve customer experience. The platform's advanced text-to-speech technology generates natural, human-like voices, allowing for real-time conversational AI in multiple languages. A reporting dashboard offers call transcripts, recordings, and sentiment analysis for quality control and actionable insights.
Target Audience
Liberate primarily targets insurance carriers, agencies, and third-party administrators (TPAs) seeking to automate customer service, reduce operational costs, and improve customer satisfaction.
Features
- AI-powered voice agents that autonomously resolve up to 80% of customer calls
- 24/7 multilingual support in English, Spanish, and French
- Automated claims processing, payment requests, and routine inquiries
- Seamless integration with existing CRM and policy management systems via APIs
- Real-time conversational AI with natural, human-like voice generation
- Reporting dashboard with call transcripts, recordings, and sentiment analysis
- Task assignment, ROI conversion tracking, and performance monitoring tools
- Enterprise-grade security with HIPAA, SOC 2, PCI, and GDPR certifications