Whisper is an AI‑powered virtual shop assistant that embeds directly on e‑commerce product pages and site search. It continuously syncs with the merchant’s full catalog to deliver instant, context‑aware answers about specifications, fitment and availability in multiple languages, reducing support workload and improving conversion rates.
Funding
Funding not disclosed
Founders
Product
Problem
Online shoppers often struggle to find the right product fit or compatibility information, leading to abandoned carts and increased support workload for e‑shops. Traditional FAQ or static product pages cannot answer the myriad of specific, context‑dependent questions customers have in real time.
Solution
Whisper provides an AI‑powered virtual shop assistant that is embedded directly on product pages and in site search. By ingesting the full product catalog—including descriptions, variants, stock levels, prices, and reviews—the system can understand specifications and compatibility relationships. When a visitor asks a question, Whisper generates an instant, context‑aware answer and can follow up with clarifying queries if needed. Responses are delivered in under three seconds, in multiple languages, and are always synchronized with the latest inventory data, eliminating the need for human intervention while improving conversion rates.
Target Audience
Whisper is designed for e‑commerce merchants and online retailers who need to provide accurate product advice and reduce support costs across their digital storefronts.
Features
- Automatic synchronization of the entire product feed, keeping AI knowledge up‑to‑date with stock, pricing, and variant changes
- Deep understanding of product specifications, variants, and compatibility to answer fitment and usage questions
- Real‑time Q&A widget displayed on product pages, providing instant answers without leaving the shopping flow
- Multilingual response generation, supporting dozens of languages for global customers
- Integrated live‑chat interface that can handle follow‑up queries and hand off to human agents if required
- Search enhancement that combines keyword results with AI‑driven intent understanding
- Response latency under three seconds for a seamless user experience