Leona is an AI‑enhanced platform that links to a physician’s WhatsApp Business account to automate routine patient communication, including appointment scheduling, reminders, and FAQ responses, all available 24/7. It categorizes, prioritizes, and summarizes messages, offers customizable templates and voice‑note transcription, and enables secure multi‑user collaboration while keeping personal and professional chats separate.
Funding
Funding not disclosed
Founders
Product
Problem
Medical professionals rely heavily on WhatsApp to communicate with patients, leading to constant interruptions, unmanaged message volume, and difficulty separating personal and professional conversations. This results in administrative overload, missed or delayed responses, and reduced time for clinical care.
Solution
Leona is an AI‑enhanced platform that connects to a physician’s WhatsApp Business account and automates routine communication tasks. It schedules appointments, sends reminders and confirmations, and answers common patient questions automatically, operating 24/7. The system categorizes and prioritizes incoming messages, provides instant conversation summaries, and offers customizable message templates to accelerate response times. Team members can be added with granular permission controls, allowing collaborative handling of patient chats while keeping personal messages separate. All data is encrypted and stored securely, ensuring patient privacy while centralizing communication within a single WhatsApp number.
Target Audience
Leona is designed for physicians, clinics, and healthcare teams that use WhatsApp as a primary channel for patient communication, particularly in private practice and hospital outpatient settings.
Features
- AI‑driven automatic appointment booking, reminder dispatch, and FAQ response directly through WhatsApp
- Real‑time message categorization, prioritization, and unread‑message tracking to prevent missed patient inquiries
- Instant conversation summarization and context generation for quick decision‑making
- Customizable message templates and voice‑note transcription to streamline repetitive communications
- Multi‑user collaboration with role‑based access controls, enabling assistants or partners to manage chats without exposing private conversations
- Secure end‑to‑end encryption and compliant storage of all shared media and text
- Seamless integration with the official WhatsApp Business API, requiring only a few minutes to connect