The startup operates a text-based virtual assistant platform that utilizes conversational AI and optional human support to assist patients with chronic conditions in managing their health. This tool enhances care coordination and navigation, improving medication adherence and health outcomes for value-based care providers and payers.
Funding
$566K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+1Founders
Product
Problem
Many patients, particularly those with chronic conditions or those recently discharged from the hospital, face challenges in adhering to treatment plans, scheduling follow-up appointments, and navigating the complexities of the healthcare system. This can lead to increased readmissions, unclosed care gaps, and poor health outcomes, especially for rising-risk and high-risk populations. Existing care management programs often struggle to scale effectively and reach all vulnerable patients due to clinician capacity constraints.
Solution
Lena Health offers an AI-driven care coordination platform that combines a virtual assistant with human care coordinators to proactively engage patients, address barriers to care, and improve health outcomes. The platform uses conversational AI to communicate with patients via text and calls in their preferred language, assisting with tasks such as scheduling appointments, coordinating medication refills, and connecting them with community resources. For complex issues, the AI escalates the patient to a human navigator who can provide personalized support. By automating routine tasks and providing culturally competent support, Lena Health enables value-based care providers and payers to extend their reach, reduce costs, and improve the quality of care for a larger patient population.
Target Audience
The primary target audience includes value-based care providers, payers, and hospital networks seeking to improve care coordination, reduce readmissions, and enhance patient engagement for rising-risk and high-risk populations.
Features
- AI-powered virtual assistant that communicates with patients via text and calls
- Proactive outreach to patients post-discharge to schedule follow-up appointments and address immediate needs
- Automated care gap closure by identifying and addressing preventive care needs
- Smart network navigation to connect patients with in-network providers and community resources
- Multi-step care coordination workflows to comprehensively manage patient care
- Human-in-the-loop model for quality assurance and resolution of complex issues
- Language detection and translation capabilities to communicate with patients in their preferred language
- Customizable call goals and performance monitoring to track engagement and outcomes