LeistungsLotse provides a modular online service for the digital application of social benefits like housing allowance and basic security. The platform guides citizens through complex bureaucratic processes while supporting municipalities in digitally accepting and processing applications. This results in higher quality submissions, reduced rejection rates, and streamlined administrative workflows through AI-assisted validation.
Funding
Funding not disclosed
Founders
Product
Problem
Citizens face complex, fragmented application procedures for social benefits, resulting in a high proportion of incomplete or incorrect submissions. This leads to frequent rejections, extensive back‑and‑forth with authorities, and prolonged processing times for municipalities.
Solution
LeistungsLotse offers a modular, web‑based platform that digitizes the end‑to‑end workflow for social benefit applications such as housing allowance, citizen’s income support, and basic security. The system guides applicants through a step‑by‑step “lotse” interface, providing eligibility calculators, plain‑language explanations, and real‑time validation to ensure data completeness. Users can capture and upload required documents via an Easy‑Phone‑Scan feature that generates dynamic checklists based on the selected benefit. On the back‑office side, AI‑driven agents perform an automated pre‑screen using a knowledge base of relevant statutes, flagging missing evidence and reducing manual queries. All interactions comply with OZG standards (including DIN SPEC 66336) and German data‑protection regulations, with encrypted storage on certified BSI‑C5/IT‑Grundschutz servers. The platform integrates through standard XÖV/XTA interfaces, enabling municipalities to receive, process, and archive applications within their existing IT landscape.
Target Audience
The primary users are private citizens applying for social benefits and municipal social welfare offices that process these applications. The solution also serves regional authorities seeking OZG‑compliant digital transformation of their benefit administration.
Features
- “Lotse” guidance module with eligibility calculator and adaptive question flow for each supported benefit
- Easy‑Phone‑Scan document capture that creates dynamic, benefit‑specific upload lists and performs OCR‑based verification
- Real‑time validation rules and multilingual (including easy‑language) help texts to prevent user errors
- AI‑assisted pre‑assessment engine with a continuously updated legal knowledge base for automated completeness checks
- Modular benefit catalog (Wohngeld, Bürgergeld, Grundsicherung, BAföG, BAB) with plug‑in architecture for future extensions
- Standardized integration via XÖV and XTA APIs, allowing seamless connection to municipal case‑management systems
- Full OZG compliance (DIN SPEC 66336) and GDPR‑aligned data handling, hosted on German BSI‑certified data centers
- Web‑based administrative dashboard for case workers, featuring batch review, audit trails, and configurable reporting