The startup offers product onboarding software that facilitates one-tap product registrations and creates interactive customer assistants to enhance user engagement. This technology improves customer service efficiency and transforms average sales into successful transactions by delivering tailored, content-rich experiences.
Funding
$4.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Consumer brands often struggle to maintain consistent customer engagement and loyalty across diverse D2C channels. Siloed customer data and fragmented post-sale experiences hinder personalized interactions and limit opportunities to gather valuable customer insights. Furthermore, managing product-related information and ensuring regulatory compliance can be complex and costly.
Solution
Layerise offers a Customer Data and Experience Platform (CDXP) that unifies customer data and post-sale experiences, enabling consumer brands to deliver personalized and consistent interactions across all D2C channels. The platform streamlines product registration, warranty management, and customer support through digital user manuals and a product support toolkit. By centralizing customer data and providing tools for segmentation, targeted marketing, and loyalty program management, Layerise helps brands enhance customer engagement, boost revenue, and ensure compliance with regulations like GDPR and the Digital Product Passport (DPP).
Target Audience
Layerise primarily targets consumer brands seeking to enhance customer engagement, improve customer loyalty, and streamline post-sale experiences across various D2C channels.
Features
- Customer Data Platform (CDP) for unifying customer data from online and offline sources, creating a single customer view
- Experience Suite for delivering personalized and consistent customer experiences across D2C channels
- Product Registration module to simplify product registration with multi-language support and streamlined data capture
- Loyalty Club Programs for fostering brand loyalty and increasing customer engagement with tailored rewards and promotions
- Product Support Toolkit for improving customer support efficiency with data-driven ticket management and self-service options
- Digital User Manuals for enhancing user experience with easy access to product information and support, reducing support calls
- E-commerce Accelerator for boosting online sales with a scalable framework that enhances conversion rates and optimizes the customer journey
- Warranty Manager for simplifying warranty management, enhancing customer satisfaction, and reducing support costs
- Digital Product Passport (DPP) for centralizing product information to improve transparency and compliance with EU regulations
- Purchase Intent Score to optimize conversion rates by leveraging detailed customer data