Laxi.ai provides an AI‑powered shopping assistant that delivers 24/7 automated customer support and real‑time product recommendations directly on e‑commerce sites. The platform integrates with major storefronts, offers multilingual chat, and includes a self‑service dashboard for analytics and AI customization, helping online retailers increase conversion rates while reducing support costs.
Funding
Funding not disclosed
Founders
Product
Problem
Online retailers often struggle to provide instant, personalized customer support and product recommendations at scale, leading to missed sales opportunities, high support costs, and limited reach in multilingual markets.
Solution
Laxi.ai offers an AI-powered shopping assistant that delivers 24/7 automated customer support and real-time product recommendations directly within e‑commerce sites. The assistant learns from a merchant’s catalog, FAQs, and support documents to answer queries accurately and suggest items that match shopper intent, boosting conversion rates. Multilingual capabilities remove language barriers, allowing businesses to serve global customers while maintaining brand voice. An integrated analytics dashboard provides metrics on interaction volume, sales impact, and support efficiency, enabling continuous optimization. The platform requires no coding; merchants can configure the AI’s personality and connect their product data in minutes, then go live instantly.
Target Audience
Primary customers are online retailers and e‑commerce brands of all sizes seeking to automate support and increase sales, including Shopify, WooCommerce, and Magento merchants.
Features
- AI-driven chat interface that handles customer inquiries and provides instant, context‑aware product suggestions
- Multilingual support with automatic language detection, preserving brand tone across languages
- Seamless integration with major e‑commerce platforms (Shopify, WooCommerce, Magento, PrestaShop) and custom websites via universal embed
- Real‑time analytics dashboard showing conversation trends, revenue attribution, popular products, and AI performance metrics
- Customizable AI personality, tone, and response rules through a self‑service UI, no technical expertise required
- Built‑in escalation to human agents for complex queries, preserving full conversation context
- Enterprise‑grade security with encryption and compliance with data protection regulations