Lattify is a staff training and on-shift knowledge platform that turns a business owner's know-how into searchable guides and instant answers delivered via WhatsApp in any language. It lets hospitality, trades, retail, and fitness teams film procedures once, then access them 24/7 without interrupting the owner. The platform also captures unanswered team questions so the knowledge base improves with every shift.
Funding
Funding not disclosed
Founders
Product
Problem
Independent businesses in hospitality, trades, retail, and fitness lack the training infrastructure of large chains, forcing them to rely on inconsistent shadowing or acting as a 24/7 help desk. This leads to repeated questions, operational errors, and knowledge walking out the door when experienced staff leave, while owners struggle to take time off without being called back.
Solution
Lattify lets business owners film their standard procedures once and upload them, creating a searchable, multilingual knowledge base that their team can access on demand via WhatsApp or the app. The platform answers staff questions instantly in any language, reducing interruptions and ensuring consistency across shifts. When the system cannot answer a question, it flags it for the owner to add, so the knowledge base continuously sharpens. This approach replaces shadowing, guesswork, and owner dependency with a permanent, always-available training and on-shift support system.
Target Audience
Primary customers are owners and managers of independent hospitality venues, trade businesses, retail stores, and fitness studios who need to standardize training and reduce on-shift interruptions without hiring a dedicated training department.
Features
- Film-once, upload-once workflow that turns video guides into a searchable knowledge base
- WhatsApp-native interface for instant, in-context answers in any language
- Automatic capture of unanswered team questions, with one-tap addition to the permanent knowledge base
- Multi-tenant data isolation with separate databases, storage, and row-level security, plus encryption at rest and in transit
- Full audit trail and point-in-time recovery for every action and data state