Language IO provides an AI‑driven translation platform that integrates directly into major CRM and support tools, enabling real‑time translation of tickets, attachments, and knowledge‑base content across 150+ languages. The service ensures zero‑data‑retention compliance, uses a self‑improving glossary for brand‑consistent terminology, and automatically selects the optimal language model to keep agents focused on empathy while reducing handling time.
Funding
$5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+3Founders
Product
Problem
Customer support teams often face language barriers that require manual translation of tickets, attachments, and knowledge‑base articles, leading to slow response times, increased operational costs, and risk of data exposure. Existing solutions are fragmented, lack real‑time capabilities, and do not guarantee brand‑consistent terminology across 150+ languages.
Solution
Language IO delivers an AI‑driven translation platform that embeds directly into major CRM and support tools (Salesforce, Zendesk, ServiceNow, Oracle) and offers a browser extension and API for any workflow. The service translates text, PDFs, images, spreadsheets and knowledge‑base content in real time while preserving zero‑data‑retention compliance (GDPR, CCPA, HIPAA). A self‑improving glossary enforces company‑specific terminology, and smart model selection automatically chooses the best large‑language‑model for each language pair, providing continuous uptime. Agents work in their native language, reducing handling time and allowing them to focus on empathy rather than translation. All translations are secured in transit and never stored, ensuring privacy for both customers and enterprises.
Target Audience
Primary customers are enterprise contact‑center and customer‑support organizations that need multilingual ticket handling, including teams using Salesforce, Zendesk, ServiceNow, or similar platforms.
Features
- Real‑time attachment translation for PDFs, images, spreadsheets and documents within the agent’s CRM interface
- Self‑improving glossary that learns from agent feedback to maintain brand‑consistent terminology across all languages
- Smart model selection that routes each request to the optimal LLM (e.g., Google Gemini, DeepL NextGen) and provides automatic failover
- Automatic language detection and re‑detection for dynamic multilingual conversations
- Live dashboard with real‑time translation performance metrics and usage reporting
- End‑to‑end encryption with zero data retention, compliant with GDPR, CCPA, and HIPAA
- Seamless integration via native plugins for Salesforce, Zendesk, ServiceNow, Oracle, a Chrome extension, and a REST API for custom applications