LaneSurf provides a Voice‑AI engine that automates outbound and inbound carrier outreach for freight brokers and logistics operators, handling up to 100 simultaneous calls while verifying compliance data in real time. The platform negotiates rates using market signals and delivers vetted carrier bids through API, dashboard, or spreadsheet integration, enabling 24/7 load coverage with minimal manual effort.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Freight brokers and logistics operators spend extensive manual effort contacting dozens of carriers per load, performing compliance checks, and negotiating rates. This process leads to missed carrier calls, prolonged booking cycles, inconsistent margins, and high labor costs.
Solution
LaneSurf delivers a Voice‑AI coordination engine that automates carrier outreach at scale. The system dials and converses with over 100 carriers in parallel, instantly verifying MC, FMCSA, COI, and driver location data. It negotiates rates using real‑time market signals—fuel prices, lane preferences, weather—and respects user‑defined pricing guardrails. Results are streamed back to the broker’s workflow, presenting vetted carrier bids within minutes so that reps can focus on exceptions. The platform integrates via API or a simple Excel/Google Sheet upload and operates 24/7, providing continuous load coverage without additional headcount. All interactions are encrypted and logged for compliance and auditability.
Target Audience
Primary users are freight brokers, logistics service providers, and shippers who manage high‑volume carrier communications and require compliant, margin‑optimized load booking. The solution also serves TMS vendors seeking an embedded carrier‑engagement layer.
Features
- Voice‑AI engine that handles inbound and outbound carrier calls concurrently, supporting 100+ simultaneous conversations
- Real‑time compliance verification using third‑party APIs for phone legitimacy, dispatcher history, FMCSA registration, COI status, and live driver location
- Dynamic rate negotiation engine that incorporates fuel cost indices, weather data, lane‑specific carrier preferences, and historical win/loss metrics while enforcing user‑defined rate limits
- Immediate delivery of vetted carrier bids through a web dashboard or direct TMS API integration; supports Excel/Google Sheet load ingestion for rapid onboarding
- 24/7 load coverage with automated outreach to backup carrier lists and DAT leads, reducing missed call rates to near‑100%
- Customizable negotiation parameters, escalation logic, and tone settings to align AI behavior with existing SOPs or recorded rep scripts
- SOC‑2 certified security architecture with AES‑256 encryption in transit and at rest, TLS 1.2+, role‑based access controls, MFA, and immutable audit logs
- Conversation context retention across calls, enabling the AI to resume interactions without repeating information and to flag exceptions for human review