Lance is an AI‑powered operations platform for hotels that uses computer‑use agents to automate guest communications and back‑office tasks. The agents interact via voice, SMS, email, and vision while directly controlling existing hotel software to handle calls, staff messaging, housekeeping coordination, work‑order creation, and scheduling without custom development. This unified, multimodal AI workforce reduces manual workload, speeds request resolution, and improves service consistency across legacy systems.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels must manage guest communications, housekeeping requests, work orders, and scheduling across multiple legacy systems and channels, requiring constant human oversight and leading to slow response times and operational inefficiencies.
Solution
Lance provides an AI‑powered operations platform that deploys computer‑use agents to interact with guests via voice, SMS, email, and vision while directly manipulating existing hotel software. The agents autonomously handle calls, staff messaging, housekeeping coordination, work‑order creation, and schedule management without custom development or vendor integration. By operating across the entire tech stack, Lance reduces manual workload, accelerates request resolution, and ensures consistent service quality. The platform can be configured in under an hour, allowing hotels to quickly realize productivity gains and improve guest satisfaction.
Target Audience
Primary customers are hotel operators, property managers, and hospitality technology teams seeking to automate guest communications and back‑office operations across existing software ecosystems.
Features
- Computer‑use agents that log into and control legacy hotel systems inaccessible to typical AI tools
- Multimodal interaction handling (voice calls, SMS, email, image recognition) within a single unified AI workforce
- End‑to‑end request fulfillment, including cross‑system tasks such as work‑order generation and housekeeping scheduling
- No custom code or third‑party vendor coordination required for deployment
- Rapid onboarding with setup completed in under one hour