Provides healthcare-grade conversational AI solutions that automate call handling, documentation, and team performance tracking for care management teams. By reducing administrative workload by up to 75%, it enables organizations like health plans and virtual care providers to improve efficiency, lower medical costs, and enhance member outcomes through real-time insights and dynamic care pathways.
Funding
$21.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
HVSVFounders
Product
Problem
Care management teams face increasing demands, leading to stressed staff and potential inconsistencies in care delivery. A significant portion of their time is consumed by administrative tasks, reducing the time available for direct member interaction and personalized care. This administrative burden can lead to burnout and hinder the ability of care managers to practice at the top of their license.
Solution
Laguna Health provides conversational AI solutions designed to streamline workflows and reduce administrative burdens for care management teams. The platform captures and analyzes 100% of care interactions, providing real-time insights into member needs and team performance. By automating documentation and call handling, Laguna Health reduces administrative workload by up to 75%, enabling care teams to focus on meaningful care and impactful conversations. Dynamic care pathways offer guidance during interactions, while a performance dashboard helps supervisors identify training opportunities and potential burnout risks.
Target Audience
Laguna Health targets health plans, virtual care organizations, BPOs, TPAs, and care navigators seeking to enhance team productivity and improve member outcomes.
Features
- Conversational AI trained, secured, and compliant for healthcare (Laguna Reef)
- Real-time insights on every conversation to quickly pinpoint member needs
- Dynamic care pathways that offer guidance on how to support members
- Automated updates of member information after every interaction
- AI-powered performance dashboard for team leaders with visibility to support and nurture productive teams
- Sentiment analysis to easily detect burnout risk
- Flexible configuration to incorporate existing formats, methodologies, and goals