The startup offers a communication platform that aggregates customer information during calls, enabling businesses to conduct relevant and secure conversations. This solution enhances operational efficiency by providing all necessary client data in a single interface, improving customer engagement and satisfaction.
Funding
$230K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Customer service representatives often waste time manually searching for customer data during phone calls, leading to longer call times and reduced efficiency. This can result in frustrated customers and increased operational costs for businesses.
Solution
Labelcall is a mobile application that integrates with e-commerce platforms and CRM systems to display customer information on a user's smartphone or computer screen before they answer a call. By providing instant access to details such as customer name, order history, and other relevant data, Labelcall enables personalized and efficient customer interactions. The application also offers a Chrome extension that displays customer data on a computer, streamlining the customer service process across devices.
Target Audience
Labelcall primarily targets e-commerce businesses and customer service teams that want to improve efficiency and personalize customer interactions during phone calls.
Features
- Mobile application for Android devices that displays customer data upon receiving a call
- Chrome extension that shows caller data in notifications on a computer
- Integrates with popular e-commerce platforms such as Shopify, WooCommerce, and PrestaShop
- Integrates with CRM systems such as Pipedrive
- Customizable display settings to show specific customer information
- Automatic prediction of the call's topic based on customer interaction history
- Option to use Labelcall as a dialer, replacing the native Android phone application
- API access for custom integrations