LaaSer Critical Communications
LaaSer Critical Communications provides a cloud-native 911 platform that determines a caller's precise location at the moment of the call, routes it to the correct emergency center, and displays location data on the operator's screen before they answer. The platform also uses AI to triage routine calls, transcribe audio live, and translate between languages, all without requiring on-premises hardware. It is backed by 8 U.S. utility patents covering location determination, emergency routing, and data delivery.
- Government Technology
- Artificial Intelligence
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Emergency callers often cannot provide precise locations, especially when calling from highways, stadiums, or unfamiliar areas, and legacy 911 systems may route calls to the wrong center based on cell towers rather than actual position. Call takers also face high workloads from routine calls and language barriers that slow response times and risk poor outcomes.
Solution
LaaSer Critical Communications delivers a cloud-native emergency response platform that determines the caller's location at the exact instant the call is placed, routes the call to the correct 911 center, and puts the location and supporting data on the operator's screen before they answer. The platform supports mobile, IoT, and panic-button calls, not just traditional phone lines. Its AI-powered systems triage routine calls, provide live audio transcription, and enable real-time language translation to reduce telecommunicator workload and expand call handling capacity. All capabilities run as 100% cloud software, requiring no hardware installation or software updates at the call center, with geo-redundant scale for public-safety-grade uptime.
Target Audience
Primary customers are public safety answering points (PSAPs) and 911 centers, along with enterprise organizations that need critical incident management and first-responder coordination for workplace or campus safety.
Features
- Patented routing of emergency requests based on high-confidence location determination, supported by 8 U.S. utility patents covering location, routing, and data delivery
- AI-driven call triage that automatically handles routine calls, reducing telecommunicator workload and expanding overall call handling capacity
- Real-time audio transcription and multilingual translation built into the call-taking workflow
- Cloud-native, geo-redundant architecture with no on-premises hardware or software installation at 911 centers
- Enterprise safety suite featuring critical incident management, response plans, workflow and checklist management, asset tracking, and coordination with first responders