About Kustomer

Kustomer is an omnichannel CRM platform that integrates AI agents to automate customer service interactions across various channels, including voice, chat, and email. This technology enables businesses to efficiently handle inquiries, reduce response times, and enhance customer satisfaction while maintaining a single pricing model based on conversation volume.

```xml <problem> Many businesses struggle to efficiently manage customer service inquiries across multiple communication channels, leading to delayed response times and inconsistent customer experiences. Traditional CRM systems often lack the AI capabilities needed to automate routine tasks and provide personalized support at scale. This results in increased operational costs and reduced customer satisfaction. </problem> <solution> Kustomer offers an omnichannel CRM platform powered by AI agents that automate and streamline customer service interactions across various channels, including voice, chat, email, and social media. The platform provides a unified view of the customer journey, enabling businesses to deliver personalized and consistent support experiences. By leveraging AI, Kustomer automates routine inquiries, assists human agents with complex issues, and proactively anticipates customer needs, resulting in faster resolution times and improved customer satisfaction. The platform's flexible architecture allows businesses to customize workflows, integrate with existing systems, and track performance metrics to optimize their customer service operations. </solution> <features> - AI Agents for automating customer interactions across all channels - Omnichannel support for seamless communication via voice, chat, email, and social media - Unified customer view providing a complete history of interactions and preferences - AI Agent Studio for building custom AI agents tailored to specific business needs - Workflow automation to streamline repetitive tasks and improve agent efficiency - Integration with various business tools and data sources through easy-to-use integrations - Real-time reporting and analytics to track performance and identify areas for improvement - Self-service options empowering customers to find quick solutions independently </features> <target_audience> Kustomer primarily targets businesses of all sizes seeking to improve customer service efficiency, reduce operational costs, and enhance customer satisfaction through AI-powered automation and omnichannel support. </target_audience> <revenue_model> Kustomer uses a conversation-based pricing model, charging customers based on the volume of customer interactions handled through the platform, with unlimited seats, AI usage, and platform access included. </revenue_model> ```

What does Kustomer do?

Where is Kustomer located?

Kustomer is based in Short Hills, United States.

When was Kustomer founded?

Kustomer was founded in 2015.

How much funding has Kustomer raised?

Kustomer has raised 233500000.

Location

Short Hills, United States

Founded

2015

Funding

233500000

Employees

247 employees

Major Investors

BoxGroup, Plug and Play, Cisco Investments, Coatue, Redpoint

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Kustomer

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Executive Summary

kustomer.com 20K+

Crunchbase

Founded 2015 – Short Hills, United States

Funding

Estimated Funding

$200M+

Major Investors

BoxGroup, Plug and Play, Cisco Investments, Coatue, Redpoint

Team (100+)

No team information available.

Company Description

Problem

Many businesses struggle to efficiently manage customer service inquiries across multiple communication channels, leading to delayed response times and inconsistent customer experiences. Traditional CRM systems often lack the AI capabilities needed to automate routine tasks and provide personalized support at scale. This results in increased operational costs and reduced customer satisfaction.

Solution

Kustomer offers an omnichannel CRM platform powered by AI agents that automate and streamline customer service interactions across various channels, including voice, chat, email, and social media. The platform provides a unified view of the customer journey, enabling businesses to deliver personalized and consistent support experiences. By leveraging AI, Kustomer automates routine inquiries, assists human agents with complex issues, and proactively anticipates customer needs, resulting in faster resolution times and improved customer satisfaction. The platform's flexible architecture allows businesses to customize workflows, integrate with existing systems, and track performance metrics to optimize their customer service operations.

Features

AI Agents for automating customer interactions across all channels

Omnichannel support for seamless communication via voice, chat, email, and social media

Unified customer view providing a complete history of interactions and preferences

AI Agent Studio for building custom AI agents tailored to specific business needs

Workflow automation to streamline repetitive tasks and improve agent efficiency

Integration with various business tools and data sources through easy-to-use integrations

Real-time reporting and analytics to track performance and identify areas for improvement

Self-service options empowering customers to find quick solutions independently

Target Audience

Kustomer primarily targets businesses of all sizes seeking to improve customer service efficiency, reduce operational costs, and enhance customer satisfaction through AI-powered automation and omnichannel support.

Revenue Model

Kustomer uses a conversation-based pricing model, charging customers based on the volume of customer interactions handled through the platform, with unlimited seats, AI usage, and platform access included.